At MiniMeKicks, we are dedicated to providing you with the best shopping experience. We understand that sometimes items may not fit perfectly, and we've streamlined our exchange process to make it as smooth as possible.
Exchange Requirements
Currently Minimekicks only accepts exchanges under certain circumstances but we do not accept returns as our items are custom made.
Time period: You must notify us of your issue within 48 hours of delivery. Return items must be scanned by delivery courier within 3 days of approved returns.
Please ensure that any exchange items meet the following criteria:
Unused and Unworn: Items should be in their original, unused, and unworn condition.
Original Packaging: Return the item in its original packaging with all tags still attached.
Documentation: Include any documentation that came with the item.
No smell.
Reasons for Exchanges
We do not support returns. We do offer exchanges for the 3 following reasons only:
Wrong Size: If you order an item in the wrong size, we're here to help. Read below for our exchange process.
Damaged Items: If an item is found to be damaged upon inspection by us, we will replace the item.
We send you the wrong item.
Exchange Policy for Wrong Size Chosen
If you ordered an item in the wrong size and need to exchange it for a larger or smaller size there is a $20 shipping fee for 2 way shipping. This fee will cover a return label and shipping of the replacement item. Exchanges must be for the same item, Please follow these steps:
Approval: Contact us via text to get the exchange approved.
Place New Order: Place a new order for the correct size online.
Enter coupon code "EXCHANGE": During the checkout process.
Choose Shipping option "exchange fee"when completing the order.
Next we will send you a return label via email. You must ship the incorrect item back to us within 48 hours of placing the new order.
Text Tracking Info: Text us the tracking information for the return shipment.
Item Replacement: Once we receive and inspect the new item, we will ship the correct one to you.
Items That May Not Qualify for Exchanges
Please note that the following examples may not qualify for returns or exchanges:
Final Sale Items: Items designated as "Final Sale" are typically non-returnable unless they are faulty.
Used or Worn Items: Items that have been used or worn and cannot be resold as new.
Items with an odorItems Without Original Packaging: Items returned without their original packaging or with missing tags.
Custom-Made or Altered Items: Items that have been custom-made or altered to your specifications, as they are unique and cannot be resold.
Intimate or Personal Items: For hygiene reasons, intimate apparel and personal care items may not be eligible for returns unless they are faulty.
Items Beyond the Return Timeframe: 14 Days
We are committed to ensuring that your returns and exchanges are processed efficiently and promptly. If you have any questions or need further assistance regarding our return and exchange policy, please contact our customer support team. We are here to assist you in any way we can.
